MEDINA is an online business operating by mail order only therefore we do not have a shop and are not open to public.
Q: I like the MEDINA products but the ordering process is complicated. Why do I have to fill in an order form first, to be able to order only after you confirm your offer ? Direct ordering would be much quicker and easier.
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MEDINA is a very specialised web site. The decoration objects we feature are handcrafted and available in limited quantities only. Delivery times vary according to the situation of our suppliers. We now have over 300 products in many variations in our MEDINA collection. We make deliveries worldwide, to places we sometimes never heard before. When we confirm our offer, we also give our customers a choice of the fastest and most affordable delivery options, according their locations. Our approach permits a very personalised treatment of our customers' needs and generally allows them to carefully make their shopping decision. We are currently testing a direct shopping version for some selected products with reliable standard delivery times. This may be introduced early next year
Q: Will you ship outside the UK?
Yes, we do ship overseas, we nomally use Parcel force worlwide or UPS. For a quote please do email us your purchase list.
Q: Is it safe to give my credit card details ?
Yes, we are happy to take telephone orders. You can call us 7 days a week, 24 hours a day on +44 (0)1206853481. You can also fax us on the same number.Always deal with the people who operate this site directly namely, Mr.Riadh Dhahak or Mrs.Belinda Dhahak
Q: How if I want to cancel my order?
Our customers have the right to cancel their orders up to 5 calendar days after the day following the order, either by contacting our sales team, by fax on (01206853481) or e-mail at sales@medina-online.co.uk This does not affect your statutory rights.
Q: How if I don't like my purchase ?
We have a full returns policy,due to the handcrafted nature of our products, many are limited in quantity and availability. Some may differ slightly in design, colour or size from the pictures. For lanterns as seen online, photos are intended only as a guide and not an exact representation of these lanterns, as lanterns which are of the same style may sometimes differ slightly in size/measurements, shape or glass colour to the photo shown online. If we cannot replace the item you ordered and you are not happy with your purchase, return it within ten days in its original condition. We will assist you by suggesting similar products or credit your credit card account the full price of the item. Please note that postage is not refundable as per which web trade policy and regulations that Medina fully complies with.
Q: How long will my item take to be delivered?
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©
2002 Medina. All Rights Reserved.
Homepage: www.Medina-online.co.uk
info@Medina-online.co.uk
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